A new online shop with SAP integration —
for Held AG.
01 · Starting point
Held AG was already selling direct, through an existing shop. For the next step it was to move to a platform that grows with the business — and one that does not merely take orders, but delivers them where they are processed: into the group's SAP.
02 · Challenge
The new shop had to reflect Swiss requirements — and without a SAP integration it would have become an island: order processing runs in SAP.
03 · What we did
We adapted BigCommerce to Swiss requirements, designed for acceptance among the people who would use it, and automated the day-to-day work by integrating with SAP through a middleware — over a project running twelve months.
04 · What shaped the project timeline
The twelve months were not a matter of technology. An internationally active group brings several teams to the table — IT, marketing and sales, in different countries and each with its own requirements for the same shop. Every one of them was feasible; the work lay in bringing them together: gathering requirements, recording decisions, clarifying responsibilities and holding all of it together over twelve months. om3 led that coordination. Anyone planning an ERP project inside a group structure should allow for it — it is not a side task.
05 · Result
The shop runs inside the group's SAP. That is evidenced not by a metric but by operation: promotions run through the shop on a regular basis, and the project was followed by further work — campaign integration, bulk upload of new products, migration of domain and URLs. A shop that is still being built on after go-live has arrived in everyday use.
Technologies used
What we took away
Follow-up work is the most reliable measure of a shop project — it shows that the solution holds up in everyday use.
A sales channel only carries itself once the order arrives in the leading system without a step in between. Otherwise the effort grows with every order.
Should your shop work together with your ERP?
We will tell you which connection pays off — and which does not.
Discuss the integration→